Refund & Cancellation Policy

Last updated: March 4, 2026

This policy explains how refunds and cancellations work for both BookedSolid subscription fees and client appointment deposits.

1. BookedSolid Subscription Refunds

Subscription Plans

• Free Plan: Limited to 10 bookings per month. No charge, no refund needed.
• Pro Plan: $19/month or $190/year (save 17% — $38 annually). Unlimited bookings and full feature access.

7-Day Money-Back Guarantee

• Within 7 Days of First Payment: If you're not satisfied with BookedSolid within the first 7 days of your initial paid subscription, you'll receive an immediate full refund when you cancel. Your account will automatically downgrade to the Free plan.
• After 7 Days: Subscription fees are non-refundable. You may cancel at any time, and your subscription will be scheduled for cancellation at the end of your current billing period. You'll retain Pro access until that date, then automatically downgrade to Free.
• Reactivation: If you schedule a cancellation but change your mind, you can reactivate your subscription before the cancellation date from your Settings.
• No Partial Refunds: We do not provide prorated refunds for partial billing periods.

Annual Plan Refunds

• Within 7 Days: Full refund of $190 if you cancel within 7 days of your first annual payment.
• After 7 Days: No prorated refunds. You retain Pro access for the remainder of your annual term, then downgrade to Free.
• Auto-Renewal: Annual plans auto-renew unless cancelled before the renewal date. Cancel anytime to prevent the next charge.

How to Cancel Your Subscription

1. Log in to your BookedSolid dashboard
2. Go to Settings → Subscription & Billing
3. Click "Cancel Subscription"
4. If within 7 days of your first payment, you'll receive an immediate refund and downgrade to Free
5. If after 7 days, your cancellation will be scheduled for the end of your billing period

No further charges will occur after cancellation. You can reactivate before the scheduled cancellation date if you change your mind.

2. Client Deposit Refunds

As a business owner using BookedSolid, you control your own deposit policies. However, we recommend the following best practices:

When Clients Cancel

• 24+ Hours Before Appointment: Full deposit refund (recommended to maintain good client relationships)
• Less Than 24 Hours: Partial or no refund (at your discretion, to compensate for lost booking opportunity)
• No-Show: No refund (deposit forfeited)

When You (Business Owner) Cancel

• Any Reason: Full deposit refund required (you initiated the cancellation)
• Emergency/Illness: Full refund + offer to reschedule
• Schedule Change: Full refund if client cannot accommodate new time

Automatic Refund Triggers

BookedSolid automatically processes deposit refunds in these scenarios:

• You cancel the appointment from your dashboard
• You delete or modify the appointment within the cancellation window you've set

Manual Refunds

If you need to manually refund a deposit outside of automatic triggers:

1. Go to your dashboard → Appointments
2. Find the appointment
3. Click "Issue Refund"
4. Confirm the refund amount

Refunds are processed immediately and typically appear in the client's account within 5-10 business days.

3. Disputed Deposits

BookedSolid is not responsible for deposit disputes between you and your clients. We provide the tools to collect and refund deposits, but you control the refund decisions.

If a Client Disputes a Charge

• Respond promptly to any dispute notifications from Stripe
• Provide documentation (appointment records, cancellation policies, communications)
• Be prepared to defend your refund policy

Chargeback Fees: If a client initiates a chargeback with their bank, Stripe charges a $15 fee (in addition to the refunded amount). This fee is passed to you. To avoid chargebacks, clearly communicate your deposit policy upfront and respond quickly to refund requests.

4. Payment Processing Fees

• Stripe Processing Fees: Payment processing fees (typically 2.9% + $0.30 per transaction) are non-refundable, even if you issue a refund to a client
• Example: Client pays $50 deposit → Stripe takes $1.75 → You receive $48.25. If you refund the full $50, you'll net -$1.75.

5. Technical Issues and Service Interruptions

If BookedSolid experiences a service outage or technical issue that prevents you from conducting business:

• Minor Outages (<1 hour): No refund
• Major Outages (>24 hours): Contact us for a prorated refund or service credit

We are not liable for lost revenue, missed appointments, or indirect damages caused by service interruptions.

6. Refund Processing Time

• Subscription Refunds: Logged immediately when you cancel within the 7-day window. Refunds are processed manually within 2-3 business days and typically appear in your account within 5-10 business days from processing (bank/card issuer timing).
• Deposit Refunds: Processed immediately by BookedSolid; typically appear in client's account within 5-10 business days (Stripe processing time).

Note: All payments are processed through Stripe. Refund timing depends on your bank or card issuer's processing speed.

7. How to Request a Refund

For subscription refunds or questions about this policy, contact us at:

• Email: support@mybookedsolid.com
• Subject Line: "Refund Request - [Your Account Email]"
• Include: Reason for refund, account details, and any supporting documentation

We'll respond within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of BookedSolid after changes constitutes acceptance of the updated policy.

9. Legal Requirements

This policy complies with applicable consumer protection laws. If your jurisdiction requires different refund terms, those terms will supersede this policy to the extent required by law.

10. Questions?

If you have questions about refunds, cancellations, or deposit policies, contact us at support@mybookedsolid.com.