Refund & Cancellation Policy

Last updated: February 17, 2026

This policy explains how refunds and cancellations work for both BookedSolid subscription fees and client appointment deposits.

1. BookedSolid Subscription Refunds

Monthly Subscriptions ($19/month)

7-Day Money-Back Guarantee: If you're not satisfied with BookedSolid within the first 7 days of your initial subscription, contact us at bookedsolidhq@gmail.com for a full refund.
After 7 Days: Monthly subscription fees are non-refundable. You may cancel at any time, and you'll retain access until the end of your current billing period.
No Partial Refunds: We do not provide prorated refunds for partial months.

How to Cancel Your Subscription

Log in to your BookedSolid dashboard
Go to Account Settings → Billing
Click "Cancel Subscription"
Confirm cancellation

Your access will continue until the end of your paid period. No further charges will occur after cancellation.

Important: If you cancel, you'll lose access to your booking page, appointment history, and client data after your subscription ends. Export any important data before cancelling.

2. Client Deposit Refunds

As a business owner using BookedSolid, you control your own deposit policies. However, we recommend the following best practices:

When Clients Cancel

24+ Hours Before Appointment: Full deposit refund (recommended to maintain good client relationships)
Less Than 24 Hours: Partial or no refund (at your discretion, to compensate for lost booking opportunity)
No-Show: No refund (deposit forfeited)

When You (Business Owner) Cancel

Any Reason: Full deposit refund required (you initiated the cancellation)
Emergency/Illness: Full refund + offer to reschedule
Schedule Change: Full refund if client cannot accommodate new time

Automatic Refund Triggers

BookedSolid automatically processes deposit refunds in these scenarios:

You cancel the appointment from your dashboard
You delete or modify the appointment within the cancellation window you've set

Configure Your Deposit Policy: Set your own deposit amount, cancellation window, and refund rules in your BookedSolid dashboard under Settings → Deposits.

Manual Refunds

If you need to manually refund a deposit outside of automatic triggers:

Go to your dashboard → Appointments
Find the appointment
Click "Issue Refund"
Confirm the refund amount

Refunds are processed immediately and typically appear in the client's account within 5-10 business days.

3. Disputed Deposits

BookedSolid is not responsible for deposit disputes between you and your clients. We provide the tools to collect and refund deposits, but you control the refund decisions.

If a Client Disputes a Charge

Respond promptly to any dispute notifications from Stripe
Provide documentation (appointment records, cancellation policies, communications)
Be prepared to defend your refund policy

Chargeback Fees: If a client initiates a chargeback with their bank, Stripe charges a $15 fee (in addition to the refunded amount). This fee is passed to you. To avoid chargebacks, clearly communicate your deposit policy upfront and respond quickly to refund requests.

Best Practice: Display your deposit and cancellation policy clearly on your booking page and in confirmation emails to prevent disputes.

4. Payment Processing Fees

Stripe Processing Fees: Payment processing fees (typically 2.9% + $0.30 per transaction) are non-refundable, even if you issue a refund to a client
Example: Client pays $50 deposit → Stripe takes $1.75 → You receive $48.25. If you refund the full $50, you'll net -$1.75.

5. Technical Issues and Service Interruptions

If BookedSolid experiences a service outage or technical issue that prevents you from conducting business:

Minor Outages (<1 hour): No refund
Major Outages (>24 hours): Contact us for a prorated refund or service credit

We are not liable for lost revenue, missed appointments, or indirect damages caused by service interruptions.

6. Refund Processing Time

Subscription Refunds: 5-10 business days to your original payment method
Deposit Refunds: Processed immediately by BookedSolid; typically appear in client's account within 5-10 business days (Stripe processing time)

7. How to Request a Refund

For subscription refunds or questions about this policy, contact us at:

Email: bookedsolidhq@gmail.com
Subject Line: "Refund Request - [Your Account Email]"
Include: Reason for refund, account details, and any supporting documentation

We'll respond within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of BookedSolid after changes constitutes acceptance of the updated policy.

9. Legal Requirements

This policy complies with applicable consumer protection laws. If your jurisdiction requires different refund terms, those terms will supersede this policy to the extent required by law.

10. Questions?

If you have questions about refunds, cancellations, or deposit policies, contact us at bookedsolidhq@gmail.com.