Privacy Policy

Last updated: February 17, 2026

BookedSolid ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and scheduling platform.

Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, business name, and password when you create an account
• Booking Information: Client names, contact details, appointment dates and times, service preferences
• Payment Information: We process payments through Stripe. We store limited payment details (last 4 digits, card brand) but never store full credit card numbers
• Usage Data: IP address, browser type, device information, pages visited, and timestamps
• Communications: Messages you send through our platform, customer support inquiries

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our booking services
• Process appointments and send booking confirmations and reminders
• Process deposits and payments
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We share data with third-party service providers who perform services on our behalf (email delivery, payment processing, analytics)
• Payment Processing: Payment information is processed by Stripe according to their privacy policy
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our platform
• Improve performance and user experience
• Analyze traffic patterns

You can control cookies through your browser settings, but disabling cookies may limit functionality.

Data Protection & Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Regular security audits
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us at bookedsolidhq@gmail.com.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing emails (transactional emails like booking confirmations will still be sent)
• Portability: Request a copy of your data in a machine-readable format

To exercise these rights, contact us at bookedsolidhq@gmail.com.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: bookedsolidhq@gmail.com
• Address: BookedSolid, c/o Polsia Inc.