Frequently Asked Questions

BookedSolid is $19/month. No setup fees, no hidden charges. You get unlimited bookings, automated reminders, deposit collection, and everything you need to fill your calendar. Cancel anytime.

About 5 minutes. Sign up, add your services, set your availability, and share your booking link. That's it. You'll have a fully functional booking page ready to accept appointments immediately.

You can require clients to pay a deposit when they book (e.g., $20 or 50% of service cost). This reduces no-shows dramatically. Deposits are:

• Collected at booking time
• Applied toward the final payment when the client shows up
• Automatically refunded if you cancel
• Configurable per service (turn on/off as needed)

You control the deposit amount and refund policy in your dashboard.

BookedSolid automatically sends email reminders at two key times:

• 24 hours before: "Your appointment is tomorrow"
• 1 hour before: "Your appointment is in 1 hour"

Reminders include all appointment details and a link to cancel/reschedule if needed. This cuts no-shows by 80%.

Yes! You can customize:

• Business name and description
• Services offered (name, duration, price, deposit required)
• Availability (days/times you're open)
• Booking link URL

All changes are made in your dashboard and go live instantly.

BookedSolid is perfect for solo service professionals and small teams:

• Barbers, hair stylists, nail techs
• Personal trainers and fitness coaches
• Therapists and counselors
• Consultants and coaches
• Massage therapists and estheticians
• Tutors and instructors

If you take appointments and struggle with no-shows or phone tag, BookedSolid is for you.

Yes. Clients can cancel or reschedule from the confirmation email. You'll be notified immediately. You control the cancellation policy (e.g., "must cancel 24 hours in advance for refund").

Nope! BookedSolid gives you a branded booking page (e.g., bookedsolid.app/yourbusiness) that you can share anywhere:

• Instagram bio
• Facebook page
• Google Business Profile
• Email signature
• Text messages

If you do have a website, you can embed the booking link or iframe.

We offer a 7-day money-back guarantee. Try BookedSolid risk-free. If it's not for you, email us within 7 days for a full refund.

Email us at bookedsolidhq@gmail.com. We respond within 24 hours. We're a small team building for people like you—real support, no bots.

1. Click the booking link your service provider shared
2. Pick a service
3. Choose an available date and time
4. Enter your name, email, and phone
5. Pay the deposit (if required)
6. Confirm—you'll get an email with all the details

A deposit is a small upfront payment (e.g., $20 or 50% of the service cost) that reserves your appointment slot. It:

• Secures your spot so the business doesn't lose money if you don't show
• Is applied to your final bill when you attend the appointment
• Is refundable if you cancel with proper notice (usually 24+ hours)

Think of it like a restaurant reservation—it shows you're serious about showing up.

Yes! Use the link in your confirmation email to cancel or reschedule. Important: Check the business's cancellation policy to see if your deposit is refundable. Most businesses require 24 hours' notice for a full refund.

If you no-show (don't show up and don't cancel), you'll typically forfeit your deposit. The business held that time slot for you and lost the chance to book someone else. Always cancel if you can't make it—it's the right thing to do!

Yes! You'll get two email reminders:

• 24 hours before your appointment
• 1 hour before your appointment

Each reminder includes the appointment details and a link to reschedule or cancel if needed.

Absolutely. Payments are processed by Stripe, the same payment processor used by Amazon, Google, and millions of businesses. BookedSolid never sees or stores your full credit card number.

• Check your spam/junk folder
• Verify you entered the correct email address
• Still can't find it? Contact the business directly using their phone number or email

Yes, always. If the business cancels (for any reason), your deposit is automatically refunded in full. Refunds typically appear in your account within 5-10 business days.

Contact the business directly—they manage their own bookings, cancellations, and policies. Their contact info is in your confirmation email. BookedSolid provides the booking platform, but the business controls their schedule and policies.